Shipping policy

Shipping Policy

160Avenue

At 160Avenue, we are committed to a smooth and transparent delivery experience. Each section states our general terms; where the law for customers in the EU/EEA requires more, a marked “For customers in the EU/EEA” sentence applies.

1. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Sourcing, quality-checking and dispatch from our fulfilment partner's warehouse are included in the delivery estimates below. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

We work with international suppliers, and products are shipped to you primarily from warehouses in China. Estimated delivery time is 9–26 calendar days for destinations within the European Union, and 15–30 calendar days for other international destinations. These are total times from order to delivery, including sourcing and dispatch. In rare cases, customs procedures, logistics delays or high-demand periods may extend delivery beyond these estimates. If that happens we will contact you. These estimates are disclosed to you before you order.

For customers in the EU/EEA: Unless we agree a longer time with you (such as the estimate above, which you accept when you place your order), we will deliver without undue delay and within 30 days. If we fail to deliver within the agreed or statutory time and do not deliver within an additional reasonable period you grant us, you may cancel the order for a full refund, as set out in our Refund Policy.

3. Shipping Costs

Shipping fees are calculated at checkout based on your destination and order, and are shown to you before you confirm and pay, so you always see the shipping cost before completing your order. Shipping costs are non-refundable except where the item is defective, damaged, or incorrect, or where you exercise a statutory cancellation right (see our Refund Policy).

For customers in the EU/EEA: The product price shown on our website already includes applicable VAT. Shipping charges are shown separately at checkout, and the total price — including products, VAT and shipping — is displayed to you before you confirm your order. Where you cancel under your 14-day right of withdrawal, we refund the standard delivery cost in line with our Refund Policy.

4. Taxes, Duties and Customs

For orders shipped to the European Union, all import VAT and customs duties are paid in advance by us through our fulfilment partner's duty-prepaid shipping routes. You will not be asked to pay anything further on delivery. For destinations outside the European Union, import taxes or duties may be charged by your local customs authority on arrival and are your responsibility.

For customers in the EU/EEA: Import VAT and customs duties on your order are paid by us in advance. No customs charges will be payable by you on delivery. In the rare case a carrier requests a customs payment from you in error, contact us at support@160avenue.com and we will reimburse you in full.

5. Tracking Information

Once your order is shipped, you will receive a tracking number by email. Please allow 2–5 business days for tracking updates to become active.

6. Delivery Delays

While we aim to meet our delivery estimates, delays may occur due to factors outside our control, such as customs clearance, weather conditions, carrier delays, or high seasonal demand. We will always assist you in tracking and resolving any delivery issue.

For customers in the EU/EEA: Our inability to control carrier or customs delays does not affect your statutory right to cancel for late delivery once the agreed or statutory delivery time, plus any additional reasonable period, has passed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Where an order fails to be delivered because the address details you provided were incorrect or incomplete, we may be unable to guarantee successful delivery, and any resulting return-to-sender or redelivery costs may be your responsibility.

For customers in the EU/EEA: This applies only where the failed delivery results from incorrect details you provided. It does not affect your right of withdrawal, or your right to a remedy where goods are lost in transit through no fault of your own — risk of loss remains with us until you take physical possession of the goods.

8. Lost or Missing Orders

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us with your order details. We will investigate with the carrier and, where a parcel is confirmed lost, provide a replacement or full refund.

For customers in the EU/EEA: Risk of loss or damage in transit lies with us until you (or someone you nominate, other than the carrier) take physical possession of the goods. If your order is lost in transit, you are entitled to a replacement or a full refund; we will not require you to wait an unreasonable period before resolving this.

9. Split Shipments

Orders may be shipped in separate packages depending on product availability and supplier logistics. You will not be charged extra shipping for split shipments.

For customers in the EU/EEA: Where your order is delivered in several parts, your 14-day withdrawal period runs from the day you receive the last item.

10. Important Information

160Avenue is a U.S.-registered company working with global suppliers, and products are shipped from international warehouses, primarily in China. By placing an order, you acknowledge these international shipping conditions and timelines.

For customers in the EU/EEA: Acknowledging international shipping conditions does not waive any of your mandatory consumer rights, including your right of withdrawal, the statutory legal guarantee for faulty goods, and the delivery and risk-of-loss rules described above.