Refund and Return Policy

160Avenue

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@160avenue.com first. Return arrangements depend on the item, so we will confirm the return address and any return cost with you before you send anything back. Please do not ship items back before contacting us, as returns sent without first requesting a return cannot be accepted.

Return shipping costs

You are responsible for the cost of returning your item, except where the item is defective, damaged, or incorrect, in which case we cover the full cost of return shipping. For change-of-mind returns, you can arrange your own tracked return, or we can provide a return shipping label and deduct its cost from your refund. Because our return location may be outside your country, please contact us first so we can confirm the return address and the return cost before you ship.

You can always contact us for any return question at support@160avenue.com.

Cancelling before delivery

If you ask to cancel your order or request a refund before your item arrives, we treat this as a cancellation. If the order has not yet shipped, we will cancel it and refund you in full. If the order has already shipped, the cancellation still stands, but the item will need to come back to us before your refund is completed — either by us stopping the parcel in transit where possible, or by you returning it once it arrives. For change-of-mind cancellations, you remain responsible for the cost of returning the goods (we bear that cost if the item is defective, damaged, or incorrect). We may withhold the refund until the goods are back with us or you provide proof that you have returned them.

Refused or unclaimed deliveries

To keep return costs clear and avoid unexpected carrier charges, please do not refuse delivery or leave a parcel unclaimed. Instead, accept the delivery and request a return through us. If, on a change-of-mind order, you refuse delivery, fail to collect the parcel, or it is returned to us as undeliverable, any return-to-sender or redelivery charges incurred are your responsibility and may be deducted from your refund. This does not apply where the item is defective, damaged, or incorrect, in which case we cover all costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover all costs, including return shipping, and will provide a replacement or full refund. This is in addition to your minimum 2-year legal guarantee for faulty or non-conforming goods.

In some cases — particularly for lower-value items — we may resolve a faulty, damaged, or incorrect-item claim by issuing a refund or replacement without requiring you to return the original item. Whether we do so is at our discretion and assessed case by case; it does not affect your statutory rights.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. This right may be exercised at any time after your order is placed, including before the item is delivered. You may inspect and try on items as you would in a shop; we will only reduce your refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. You’ll also need the receipt or proof of purchase. This right applies to all items, including sale items, except genuinely exempt goods (such as personalized items, or sealed hygiene goods once unsealed). For change-of-mind returns under this right, you are responsible for the direct cost of returning the goods, which we will confirm before you ship; we bear that cost where the item is defective, damaged, or incorrect.

 

Model withdrawal form. You may use the following wording to exercise your right of withdrawal, though you are not required to: "To 160Avenue, support@160avenue.com: I hereby give notice that I withdraw from my contract of sale of the following goods [describe goods], ordered on [date], received on [date]. Name: ___ Address: ___ Date: ___"

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@160avenue.com.

For orders shipped into the EU (right of withdrawal): we will refund you within 14 days of being informed of your decision to return, including the original standard delivery cost, with no admin or restocking fee deducted. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier.

This policy does not limit your statutory rights as a consumer. EU/EEA customers may contact the European Consumer Centre (ECC-Net) in their country.